Minister's Forerword
Introduction
Credits
Acknowledgements
Piercom
PROJECT OBJECTIVE
WEB-BASED CONTACT MANAGEMENT
Piercom delivers high-quality, tailored business solutions and services using leading web-based technologies. Piercom’s growing customer base covers companies in four continents and includes SMEs as well as leading international corporations. Piercom is focused on providing a complete e-business solution delivery capability including e-business technical and business consultancy, bespoke e-business development, legacy to web integration including Application Integration Servers and web-enabling existing applications. Ranked by Gartner Group as Best in Class for Year 2000 solutions and awarded the Smithsonian medal for Innovation in Technology, Piercom has strategic partnerships with Leading Edge, Emprise Gmbh, eXcelon Corporation and Intelligent Environments.
CVA International is an Irish-owned Audit, Certification and Training organisation. As an internationally traded service organisation, CVA currently trades in eight countries.
Business Case for E-Commerce Infrastructure Project
Piercom proposed the implementation of an e-commerce infrastructure to provide affordable products and services to enable SMEs with common e-commerce needs and individual SMEs to avail of the benefits of a local e-commerce community infrastructure.
The proposal involved forming a partnership with CVA where Piercom would develop and host the solution which would be initially used to support CVA's business requirements. CVA required a computerised contact management information system to support their ongoing business needs.
E-Business Solution
Piercom built a tailored web site for CVA and hosts the contact management application supporting CVA's needs. The product and service offering comprises the following ASP services:
- Tailored web site including a home page
- Contact Management (eCRM) Application
- Hosting of contact management application
- Managed application database
- Provision of technical support to enable further e-commerce to be transacted from the site in the future
- Event-driven messaging service
- Integrated email capability
- Post business events calendar
- Links to related sites
The key benefits to the SME community are:
- Sophisticated scalable e-commerce infrastructure availability
- Eliminates need for in-house technical resources
- Ability to share information with community members of common interest
- Ability to share information for mutual benefit of community members
- Ability to manage contacts information and view and update diary information on-line
- Regional community approach minimises individual SME cost
- Infrastructure positioned to support, develop and host informational and transactional e-commerce solutions
- Scalable to support future e-commerce/e-business needs
Who will benefit from this E-Commerce Infrastructure Development?
Piercom will offer this service to other SMEs, to include the provision of tailored web sites hosting the contact management application, as well as administration and maintenance of the contact management databases.
Piercom
Holland Rd
National Technology Park
Limerick
Tel: + 353 (0)61 335322
www.piercom.ie
info@piercom.ie