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Template State Agency January 2011

Public Service Agreement 2010-2014 (Croke Park Agreement)

CIVIL SERVICE AND NON-COMMERCIAL STATE AGENCY SECTOR

STATE AGENCY ACTION PLAN

For submission by 6 January 2011









1. Better human resource management Actions to include under this heading include reductions in numbers, redeployment, reconfiguration of service delivery, revisions in attendance arrangements, better attendance and absence management, etc.









Terms of the Public Service Agreement 2010 – 2014

Action

Timeframe

Benefits Arising 2010 - 2014

4.1

Reduction in Public Service Numbers

Reduce public service numbers in line with Employment Control Framework (ECF) agreed with the Department of Finance.









Ongoing with annual milestones as per the ECF



Significant reduction in staff costs. Savings achieved in 2011 will be fully reflected in Budget 2012. Estimates of these savings should be available by end Qtr 1 2011. The actions outlined below in this section will contribute to these savings as well as contributing further additional savings.



4.3

Redeployment

Full engagement with the redeployment arrangements in place under the Public Service Agreement 2010 – 2014 in terms of filling vacancies that arise in key areas and/or declaring surpluses in areas should they arise in the future.



Ongoing

A reduction in public service numbers as per the ECF through avoidance of any unnecessary recruitment and the maximisation of usage of existing civil and public service staff with a resultant reduction in staff costs.

4.4

Improved Flexibility

Introduction and/or greater use of cross-functional teams in matrix structures (including cross-stream reporting), to ensure flexible utilisation of human resources in the context of progressing current and future customer services and work practice arrangements.



Ongoing

More streamlined/flexible workforce in the context of reduced public service numbers.

4.4

Assessment of Capacities Across the Department and its Agencies

Pooling of skills across the Department and its agencies to progress key policies and implement projects without any additional cost.



Ongoing

Realisation of greater synergies in an integrated public service leading to enhanced productivity and cost avoidance/reduction.

4.4

Active Attendance and Absence Management

Implementation of revised arrangements for managing attendances and absences.



Ongoing

Enhanced productivity and cost avoidance/reduction.

4.7

Work-Life Balance

Review and revise as appropriate work-life balance policies and arrangements in the context of more integrated public services and a reduced cohort of staff.



Qtr 1 2012

Alignment of work-life balance policies to the changed public service context to ensure continued productivity and cost avoidance.

4.10

Active Sick Leave Management

Implementation of revised arrangements for managing sick leave.







Qtr 1 2011

Enhanced productivity and cost avoidance/reduction.

4.12

Enhanced Performance Management

Continued development of staff performance through application of PMDS and alignment of individual, team, sectional and strategic objectives with key performance indicators.



Ongoing

Clarity in objective setting and performance expectation. Flexibility in reporting and sharing of information.




2. Better Business Processes Actions under this heading would include efficiency measures including procurement, revisions to business process, reconfigurations and other changes to service delivery options, including sharing of service, revisions to regulatory/inspection actions, and so on.

















Terms of the Public Service Agreement 2010 - 2014

Action

Timeframe

Estimated Savings/Benefits Arising 2010 - 2014



4.1

Reduce Non-Pay Operating Budgets of Exchequer-Funded Agencies by 10% as against the 2010 Budget

Implement the requirement in the National Recovery Plan that the operating costs of each Exchequer-funded agency are to be reduced by 10% from 2011.



Ongoing engagement with non-Exchequer-funded agencies (i.e. Regulators: Commission for Energy Regulation, ComReg and the Broadcasting Commission of Ireland) to also reduce costs through the measures set out below.



Implemented in Budget 2011

Exchequer savings of €1.2m per annum. The actions outlined below in this section will contribute to these savings as well as contributing additional savings. Estimates of additional savings should be available by end Qtr 1 2011.





4.1

Review Procurement

The Department’s agencies will review procurements with a view to achieving all possible rationalisations of suppliers, cost reductions and economies of scale. Two specific proposals, which will be examined in this area are (1) the creation of an insurance group for DCENR agencies to reduce the overall cost of insurance (currently being examined by an inter agency working group) and (2) the putting in place of an information technology framework agreement.



As contracts are renegotiated from Qtr 1 2011

The review should allow for savings in procurement expenditure due to cost reductions and reduced administration arising from rationalisation of suppliers.



4.1

Review Travel Policies

Ø Further improve the efficiency and cost effectiveness of travel policies/guidelines/advice for both domestic and foreign travel



Qtr 2 2011

The review should allow for savings in travel and subsistence expenditure.



4.1

Energy Cost Reduction

Energy audit of all agency buildings to be conducted by the Sustainable Energy Authority of Ireland to be followed up by appropriate implementation of recommendations to minimise energy costs.



Ongoing

The energy audits and follow-up of the recommendations should allow for savings in energy costs.



4.1

Review Regional Structures

The Department’s agencies will as appropriate review regional structures to ensure the least cost provision of Departmental and agency accommodation and the most efficient and effective redeployment of staff.



Ongoing

The review should result in reduced accommodation and ancillary costs while enhancing the level of service delivery.



4.14

Better Management of Risk

Continued development and prioritisation of proactive risk management.





Ongoing

Greater capacity to identify, reduce and/or mitigate risk.





4.15

Greater Use of Shared Services

The Department’s agencies will work together to move where feasible to the use of shared services across a range of areas covering payroll, financial management systems, taxation, pensions administration, travel, the sharing of a procurement officer, internal audit, information technology, human resources, facilities management, legal services and the provision of board secretarial services. Inter agency working groups are currently examining shared services in the areas of pensions administration and internal audit. Specific proposals will be developed and implemented commencing in 2011.



Ongoing

Cost savings will result from reduced duplication and the creation of economies of scale. The ultimate value of the cost savings will depend on level and scale of the shared services. Staff will also be freed up to compensate for staff losses elsewhere within the DCENR family, or to be used to implement any significant additional new functions, or to be redeployed to priority areas across the public service.










3. Delivering for the Citizen Actions under this heading would include efficiency measures and improvements to the processes by which your Department/body delivers its services to the public, including changes to the technology used, better data management, including around identity, and so on.









Terms of the Public Service Agreement 2010 - 2014

Action

Timeframe

Estimated Savings/Benefits Arising 2010 - 2014

4.13 and 4.16

Enhanced Use of ICTs in Service Delivery

Fully realise potential to provide service delivery in an efficient way through use of technology including online services, electronic payments, automated processes and video conferencing.



Focus on emerging technologies for improved provision of online services, customer interface and internal processes.



Ongoing

Improved service for the citizen, the elimination of duplication of data, and reduced staffing and overhead costs.



Department of Communications, Energy and Natural Resources29-31 Adelaide Road, Dublin 2, Ireland
Tel +353-1-6782000 Fax +353-1-6782449
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