Information Systems Division
AimsThe aim of the Department's Information Systems Division (ISD) is to implement IT development and investment programs, in order to support the business strategies of the Department.
The Information and Communication Technology StrategyThe context of ISD's work is set by the Information and Communication Technology (ICT) Strategy (DCENR ICTStatement of Strategy 2008 2010.pdf).
According to this Strategy, ISD will focus on the following two main themes which are aligned to the Department's overall business objectives set out in it's new Statement of Strategy :
- Change Leadership
- Deriving value from investments in ICT
The Department should be seen to take a lead in the application of communications technology.
Systems implemented by ISD should adopt leading practice in the discipline to which they are addressed. This will contribute to efficiency and effectiveness.
In most cases, systems will contain a GIS [Geographical information Systems] element. In this regard, follow this link to view the Department's GIS Strategy .
Click here for the Departments ICT Strategy 2005-2007.
Click here for the Departments ICT Strategy 2003-2005.
The broad functions of ISD are as follows:
The Technical Infrastructure team is responsible for providing and maintaining the Department's network services including security, email, Internet access, file and print services, as well as hardware such as PCs, servers, printers, etc.
The Service Delivery Section maintains the Helpdesk whose purpose is to help all IT users of the Department and represents the single point of contact (or the 'principal operational interface') between staff and the IS Division. Service Delivery acts as a focal point for reporting incidents and making service requests. The general objective is to aid in the restoration and continuity of IT services as quickly and smoothly as possible with minimum disruption to the business.
This team supports the business systems of DCENR (internet, intranet, Flexi, FOI, FMS, etc.) provides IT services to the webmaster, to Divisions who need a web presence, and to the development team. They also coordinate ISD's communication (including their presence on the intranet and internet).