Customer Service
The Department is committed to maintaining and improving its commitment to, and delivery of, the highest standards of quality customer service. This commitment is reflected in the Department's Statement of Strategy 2008 - 2010, Towards 2016 Action Plan and in our Customer Charter.
Strategic Change Unit is responsible for Quality Customer Service in the Department. We have prepared guidelines for our customers on our complaints and appeals procedures. If you require any clarification on these procedures or if you have any queries relaing to the services we provide to our customers please contact the Department's Customer Service personnel (contact details below). We welcome your comments, suggestions and views on any aspect of our service.
Contact details
Caroline Henry
Tel: +353 1 6782566
E-mail: Caroline.Henry@dcenr.gov.ie
Patricia Travers
Tel: +353 1 678 2078
E-mail: Patricia.Travers@dcenr.gov.ie
Publications
Annual Report 2006 (PDF)
Tuarascáil Bhliantúil 2006 (PDF)
Annual Report 2005 (PDF)
Tuarascáil Bhliantúil 2005 (PDF)
Annual Report 2004 (PDF - 1390KB)
Tuarascáil Bhliantúil 2004 (PDF - 1143KB)
Customer Service Action Plan 2004 - 2006 (PDF - 239KB)
(Note: the covering period of the Customer Service Action Plan has been extended to 31st December 2007)
Plean Gníomhaíochta um Sheirbhís do Chustaiméirí 2004 - 2006 (PDF - 198KB)
(Nóta: tá tréimhse an Phlean thuas cuireadh siar go dtí 31 Nollaig, 2007)
Customer Charter (PDF - 47KB)
Cairt Chustaiméara (PDF - 47KB)
Customer Survey 2005 (PDF 341KB)