Knowledge Management Unit
What is Knowledge Management?
- Knowledge Management (KM) is an integrated, systematic approach to identifying, creating, capturing, managing and sharing all of the Department’s knowledge.
Objectives
- assist the Department’s ultimate evolution into a knowledge-based organisation
- record all Division’s business processes and assist in the development of process maps
- create an environment in which all business is transacted in a standardised, template-structured and documented way
- advise and support Strategic Change Unit on new or evolving roles in the Department and assist the Department in being in the forefront of the harnessing of KM
- develop a culture that encourages proactive knowledge sharing
- improve service delivery by reducing duplication of effort by improving information sharing and accessibility
- improve the use of existing technology
- highlight issues associated with the procurement of additional or supporting technology tools
- implement a more logical, user-friendly directory structure in the shared drives of each Division
Deliverables
- the Department will have a list of its processes - the processes with top priority will be mapped
- each Division will restructure their file directories for easier access to information
- the Department will be mobilised in readiness for KM and the benefits it confers
- there will be improved use of technology - improved productivity/work practices
- the Department will be ready to adopt a structured process for knowledge asset capture and use
Contact Details
Knowledge & Change Management Unit
Department of Communications, Energy and Natural Resources
Adelaide Road
Dublin 2
Tel : 01 6782444
knowledge@dcenr.gov.ie